what is a junior ticket ticketek what is a junior ticket ticketek

Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Your barcode will be on the first page that opens (the homepage). <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> No, we cannot refund the additional charge for the Refundable tickets. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. What qualifies as a concession ticket? You will need to provide some form of ID so that the staff can access your Ticketek account details. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. You must allow adequate time for collection or delivery of tickets. Gift Vouchers can also come in pdf format, which can be printed. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Don't worry though, until you finalise your purchase the value will remain on your voucher. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. If you have an issue with tickets purchased through an unofficial agency please return to the point . Can held seats be purchased through any other channels? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. You will need to provide some form of ID so that staff can access your Ticketek account details. When will I receive my club of support merchandise pack? What are the reasons I can request a refund if I have purchased Refundable tickets? If you would like your event to be one of these, we would love to hear from you. How do I check the balance of my Gift Voucher? We do not send tickets to PO Boxes or business addresses. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. No. What are the terms of concession tickets? What happens if I purchase multiple tickets and haven't received them all? The website will still select the best available within the section you have chosen, You can only select on price category at this stage. These tickets are released when not required by the promoter and generally given to us to sell to the public. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. You can access specific privacy information for Friend Spotter . AFL Membership will provide match-specific information about the ticket redemption process prior to each game. The app also uses your location to alert you of events currently being held at specific venues. There was a spelling mistake in the email address entered. Full Ticketek Refundable terms and conditions of sale can be viewed here. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. What is my online AFL Membership account? Can I forward my Mobile Ticket to a friend? I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? endobj I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. The MCG does apply an additional transaction fee. Will the Mobile Ticket scanners at venues work through phone covers? Juniors aged 7-14 years are entitled to purchase a junior ticket. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. How do I update my credit or debit card details once they have been saved? Request details from Ticketek when booking your ticket. For security purposes, you must still enter your password when purchasing or updating your account details. Yes - there should be no issue using a phone that has a clear screen protector. Concession and Children's ticket entitlements vary from event to event. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Don't forget to bring your ezyTicket to the event. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). How do I add my mobile tickets to the Ticket Wallet? They will be assigned the seats nearest the original purchaser. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Can I use text or download images, photos and videos from the site? Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Ticketek may charge a reasonable fee for the replacement of tickets. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Requesting a password reset during the on-sale will use your time limit. chevron_left. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? How do I make a wheelchair or Accessible Seating booking? To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Tickets will be available to purchase, once onsale, through Ticketek. Alternatively, contact us for help via 1300 722 515 or [email protected] and they will be able to provide it to you. Why can my friends (invitees) only purchase the held tickets one at a time? My address has changed. Where can I get more information about privacy for Friend Spotter? Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Have more questions about Ticketek Gift Vouchers? Some pages may contain a virtual tour and a seating map for that venue. Check your billing and account details. This can be accessed using the 'Share and Save' button on the mobile ticket. Ticketek will only mail tickets to the residential address of the credit/debit card holder. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. How will I know when my content is personalised? Going to an event with a social club, company, school, family or friends? As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Email us now at [email protected], To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Where do I redeem my Ticketek Gift Voucher? Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. How can I get Ticketek to sell tickets to my event? No, there will not be a priority system in place for AFL Members dining in 2023. What happens if my tickets do not arrive in time? 1 0 obj Can event notifications and location services be turned off from the Ticketek app? What if I need accessible seating? n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Tap "Add to Passbook" at the bottom of your mobile ticket. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. stream You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Your region is identified by your IP address. Can I delete the details of my saved credit or debit card? When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. You might find the following websites helpful if you want more information about ticket scalping: The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. What are the terms of General Admission (GA)? Please try again, or try reducing the number of tickets you have selected. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). endobj We are the ticketing sales agent selling on behalf of promoters and according to their instructions. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Alternatively, contact us for help via 1300 722 515 or [email protected] and they will be able to provide it to you. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} How does Ticketek remember my preferences when I return? Ticketek's Group Bookingscan help you plan your next excursion. These tickets will be cancelled and reissued in the name of the new ticket owner. The term including when used in these Terms and Conditions is not a term of limitation. Yes, if you don't log in you will see a selection of national events. Do I have to save my credit or debit card details? All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Where do I select Mobile Ticket delivery? When can I request a refund if I have purchased Refundable tickets? What if a show is cancelled or postponed? In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Please note there maybe no replacement for General Admission tickets. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. 3- 12 - Junior Ticket. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Do I need to be logged in to see 'My Events' and if so how do I know? No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. You now have the option to have your sign in details remembered for your next visit. Ticketek Online Terms of Use and Privacy Policy. Why does the app ask to use your current location the first time it's opened? Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Restricted view refers to seats that have restricted viewing of the stage or event. Your barcode number can also be found via your online account here. Their barcode will then be on their homepage. Note that Mobile Ticket delivery may not be available for every event. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. <> Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. The email account that the message has been sent to is full. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Can I buy tickets if I am based overseas? Invitee B purchases the two seats they were assigned at step (b). Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Please comply with any stated ticket limit for this event. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. This refers to the various levels of ticket types on offer; e.g. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. endobj The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . No, Ticketek Gift Vouchers are not reloadable. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Yes, all events that Ticketek ticket for can be found on the mobile site. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Sell tickets directly from your Ticketek Account. . Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Am I able to 'top up' my Ticketek Voucher with more credit? Held seats are sold on a first-in basis. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. 2 0 obj Proof of purchase may be required for any refund or exchange. There was a problem with the email server that the message was sent to. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Change My Location If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. The transaction limit is 10 at both Marvel Stadium and the MCG. The email may have been filtered by a spam filter. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Can I purchase tickets through the mobile site? Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Some events have more than one price type. The user will not be able to view the ticket. Visit the Ticketek Groups page for more information. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. I would still like my tickets mailed to me at my overseas address, is this possible? When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. My Ticketek; Gift Vouchers; Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. I had the opportunity to study abroad in Australia during the summer of my Junior year. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. How many tickets can be delivered by Mobile Ticket delivery? How do I gain entry to the venue using Passbook? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. No, for the first release, the app will only be an iPhone app. If you purchased online or through our call centre please contact Customer Service for further assistance. If this does not answer your queries, our friendly team will be happy to assist. Refunds must be requested no more than 60 days after the event date. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership.