Its now easier than ever to use your Future Cruise Credit (FCC)! With the extension of our Book with Confidence program, were giving cruisers the confidence to book a summer vacation now, knowing they have flexibility in case they need to alter their plans.. . 2 Travel Insurance Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). The good news is impacted guests have the option for a replacement voyage departing in 2022 or 2023 but departing out of Los Angeles, California, rather than San Diego. Need help? Princess Vacation Protection Standard To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Standard. At the same time, we elected to use our credit card to pay a deposit on a December 2022 cruise, because the FCC wasnt in our account yet and there were just a few cabins remaining on that cruise and we wanted to snag two with our friends. The final balance payment date has been reduced from 90 days to 60 days prior to sailing for all cruises departing up to October 15, 2020. Planning a vacation gives us something to look forward to and so many of us have an inherent desire to explore the world and experience sought-after destinations, said Deanna Austin, Princess Cruises chief commercial officer. The Carnival-owned cruise line is informing guests of cancellations that impact two ships. Your benefits just got better and you can still enjoy low prices! One of the most common questions we hear from our guests is, Should I buy travel protection? If you want to spend more time relaxing and less time worrying about the unexpected, the answer is yes. *A few FCCs appear as discounts, which can only be applied to cruise fare and not other components of your booking or those of your travel companions. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. Princess offers a very standard cruise line model when it comes to the included elements. This will have to be selected by the end of 2023 and is tied to the guests Captains Circle Number. A Princess spokesperson said the changes were made due to "labor challenges." I was told by my TA that it could take a few weeks for the new FCC to be reinstated, aswell as the FCC we already had from 2020 that we had used towards this cruise. Cruises or cruise portion of cruisetours 3-6 days: $15pp for inside/oceanview and $25pp balcony/suite; 7-10 days: $25pp for inside/oceanview and $50pp balcony/suite; 11-16 Days: $75pp for inside/oceanview and $100pp balcony/suite; 17-44 Days: $125pp for inside/oceanview and $150pp balcony/suite. Princess Cruises said, In light of the ongoing war in Ukraine, we have made the difficult decision to cancel Regal Princess 2023 Baltic Program out of Copenhagen.. No replacement cruise was offered for mine. Started June 21, 2021, By It was already cancelled twice and now 3 times. Sailing Window: Sailings through September 30, 2022 Product Eligibility: New reservations made through May 31, 2022 Do you have a Princess Cruise Line Future Cruise Credit? Princess Cruises has canceled the Baltic season for Regal Princess from April 9, 2023, through. Here's why I don't regret blowing the budget, 10 tips for getting the best cruise shore excursion values, What happens if you miss your cruise ship. The cruise line has also recently changed its protocols in Alaska. Cancellation and Refunds. Princess Cruises, Royal Caribbean, NCL, and Carnival are allowing passengers to cancel and reschedule cruises for January 2022. Both products include a Cancellation Fee Waiver and Cancel for Any Reason Credit Feature1 plus travel insurance benefits2 and 24-hour worldwide CareFree Travel Assistance3. The countries' entry requirements are separate from our cruise protocols. Started June 21, 2021, By You must book and cruise by that date. Got it thanks, we did decide to cancel and rebook using CwC. Now if we cancel the replacement cruise, I wonder how Princess calculates FCC. The book with confidence and the January rebooking option from Princess, if you cancel shows in my account as sail by Dec 31, 2022. The Princess Cruises cancellation policy has revised its final payment dates for cruises departing up to October 15, 2020. Credits may take up to 60 days to show up in your account, and youll get a notification at that time. And that FCC expires 5/1/23. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line. As I understand from the folks down under who post in the Australia/NZ form here on CC, nothing is going to be decided as far as cruises until after their elections which are several months away. Guess we will have to rethink this b2b. Princess wants to make sure the guest experience onboard remains exceptional and by canceling the voyages, it allows more time to increase the crew levels. As of right now they have the Coral, Grand and the Majestic in Australia later this year. As of today, which is only about 2 weeks after canceling, I do not see that Princess FCC on my record. According to Fox San Diego, the cruise line canceled 11 sailings on the Diamond Princess from San Diego between September 1 and November 13. Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time . Princess Cruises has become the latest cruise line to update its Cruise with Confidence policy. What if I cancelled a booking on a cruise that Princess is now cancelling?You can check the relevant cruise details on this page to see if you qualify for any additional compensation. I mentioned to her that I contacted LIVE chat 3 different times to confirm that it was refundable. Holland America On top of the Alaska, Europe and Canada/New England cruise cancellations, the line's Amsterdam. Probably just a simply error on the TA's side, but not matter.except for the dollar amount, I am curious what that represents. Enjoy up to 35% off Cruise Fares + 7 Princess Perks Princess Perks include up to $150 onboard spending per person (all four guests in a stateroom), Drink Package, MedallionNet Wi-Fi, Premium Dessert Package, Fitness Package (2 classes), Medallion Wearable shipping, Crew Appreciation + $100 Deposits. Help protect in the event of unforeseen illness, including COVID-19, trip delays, baggage issues and more. They have each received any money owed back on their credit cards already, for excursions and specialty dining. As a result of the above deployments, published itineraries through April 2023 on Diamond Princess and Royal Princess to Japan . Now its a promise. "Over the past year we have operated hundreds of cruises thanks to the . I don't expect to see it for a couple of months, but I will continue to check every week or so. Princess Cruises Cancellation Policy: Can I Get a Refund? With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. Amount of onboard credit varies by cruise length to which the deposit is applied. Q: What if I want to cancel my PVP coverage? Its not yet known where the ship will be deployed instead, but it is likely to remain based in the U.S. Princess Cruises is offering compensation options to impacted Regal Princess guests. Most medical expenses are covered in case you become sick or injured during your trip. That's what I'm picturing: Majestic and Royal biding their time on the West Coast We are on the Ruby Panama canal as well as the next cruise to Hawaii. Decide where to go, when, how long, everythingthe choice is yours! We're travelling with Princess and I'm disappointed. The cruise line has announced that a limited number of cruises are canceled for the Diamond Princess cruise ship on the U.S. west coast, resulting in a delayed return to service. Canada. You will be able to leave a comment after signing in, By Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. Actually, it states Contact Center, my error. "Cancel for any reason" coverage allows policyholders to file claims to recoup additional costs if the cruise line, airline or hotel is unable to refund the full booking amount. If you booked Restricted Air, the airline will decide whether it will issue you a flight credit. Princess will refund the cancellation fees (up to the full value of the cruise vacation) if you have to cancel your trip because of a specified reason such as illness, injury or death of yourself, a traveling companion or either of your immediate family members. This plan provides insurance coverage that applies only during the covered trip. For those that paid with prior FCCs, how was the new FCC plus CC total calculated? Nobody wants to cancel a cruise..I hope we're all able to cruise again sometime. Cancellations. Cancellation fees will be deducted from any used FCCs prior to being returned to the guests My Princess Account (if applicable). The cruise line continued to state, With rising occupancy levels on the ships that have already returned to service and our commitment to guarantee the Princess experience is exceptional, Princess has made the difficult decision to cancel a limited number of voyages (11 sailings) on the Diamond Princess beginning September 1, 2022 through November 13, 2022.. PRINCESS CRUISES. I think Princess also calls it Book With Confidence. The cruise line is providing compensation options and details. Princess Cruises and Holland American Line cruises are still heading to Alaska with land excursions following the cancellation of cruises. You can purchase a Future Cruise Deposit (FCD) on board as part of our Future Cruise Deposit Program. With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. Looks like the Ruby is going to spend a winter season in Galveston. When Omicron began to hit hard in late December, and we started to read about more and more cases on board, we elected to cancel just outside of 30 days to be sure we had both options and wouldnt lose the cost of the insurance. I also cancelled using the cruise with confidence plan, cancelled my Feb 10 cruise on Jan 5, before the 30 days were up. 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I am very surprised that these Australian cancellations have been decided. If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise?Yes, it will. For new bookings made within final payment, the PVP plan cost is only refundable within 10 days of purchase provided the person hasn't departed on the trip nor filed a claim. You can find out details of your compensation by clicking the link that matches your sail date below. I had specifically asked my TA to double check, and glad I did, because I had assumed for several weeks that I was safe to wait until mid-January to make my decision due to having purchased PVP. #1. For sailings departing on or after November 1, 2021, Princess Cruises' Cruise With Confidence program no longer applies, and refunds will be given according to the above schedule. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. Cruise with Confidence seems the more flexible option as things stand right now. And the photo package offered with Premium includes unlimited digital . ALL RIGHTS RESERVED. If yours is one of them, youll see this in the Circle Savings section of your My Princess account. Life is unpredictable but you can rely on Princess Vacation Protection. Also, we feel lucky to have had our FCC back in our account after 5 days, but neither of our other friends who canceled the same day have seen theirs yet. In my case (I think I mentioned above, but here it is again): I had paid a non-refundable deposit of $200 about a year prior for our Feb 2022 cruise plus EZ-Fare , and bought PVP Platinum insurance in June. Our other option was to use Cruise with Confidence and have all funds returned as FCCs, including the cost of the insurance. Within the Book with Confidence policy, the COVID-19 Protection Program provides reassurance if cruisers are within 30 days of sailing, all the way through todisembarking fromtheir cruise. What is a Future Cruise Credit (FCC)? Princess cruisetours are also undergoing some changes, with the cruise line implementing a new pre-tour testing requirement, which is in addition to the pre-cruise test for that vacation segment. The cruises would also be offered not with the Diamond Princess, but with Discovery Princess or Crown Princess. Nothing for the Royal. We were booked on the Majestic, 4/4/23, 28 day, Sidney to LA voyage. Now it has been canceled. Royal Princess cruises in Asia are also no longer taking place from September 5, 2023, through October 10, 2023. Ours included a balcony and VIP amenities and an Ultimate VIP cruise in fall 2021 or Spring 2022. bronzey214. After final payment, cancellation fees apply; the closer you are to the sailing date, the higher the fees and the less money you'll get back. Yep, our Pacific Coastal on Majestic in May 2023 was axed. Not quite sure why. https://www.princess.com/plan/cruise-with-confidence/cruise-health/. Princess Cruises: Effective immediately, Princess Cruises' Book with Confidence is now extended to summer 2022 cruises, including all sailings departing through September 30, 2022 (previously . I am one of those leaving here to cruise. Princess is extending its 'Book with Confidence' program to summer 2022 sailings, including all cruises departing through Sept. 30, 2022, for all bookings made by March 2, 2022. Paying $100 pp to change a reservation with a NR is a bargin to me compared to the additional $1,800-UP for a Refundable - May be cheaper to buy cancellation insurance. I was fearful that my 91 year old Dad may catch the virus, otherwise my husband and I would have gone. If you need to book a cruise and you are waiting for your Future Cruise Credit to beapplied to your account, please call the Contact Center. Nonrefundable FCCs (which are not labeled with a cash value) will expire with no refund. FCCs are non-transferrable but may be used to pay for others on the same booking. So now we have been canceled again. Princess Vacation Protection can be purchased at the time of booking or up until final payment.You are considered enrolled as soon as the plan cost has been paid. CRUISE HIVE LTD 2008-2023. Assistance is there for you, 24 hours a day, 7 days a week, anywhere in the world. Q: What happens if I test positive for COVID-19 and need to cancel the day before my cruise? 3rd time my Enchanted Princess is canceled. Future Cruise Discounts (FCCs with type discount) are non-refundable and non-transferable and can only be used against an individual guests cruise fare. For UK Guests: Please note any FCCs issued for the cancellation of a cruise booking by Princess Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. I also wondered about the odd amount in my FCC account, then a few days later I happened to notice that Id missed seeing a refund of the Government tax portion of my payment on my credit card. Once on board, you can use Onboard Credit on shore excursions, specialty dining, spa treatments, beverage packages and more. You can apply it toward your next cruise fare or contribute to a travel companions fare on your booking. If you look at the cancellation policy on Princess. Future Cruise Deposits are fully refundable prior to final payment but after final payment are subject to cancellation fees in accordance with our published cancellation terms. We booked Majestic April 2 and cabins were scarce on that booking. Sapphire Princess Cruises Canceled It's another round of cancellations from Princess Cruises, and this time it's for the Sapphire Princess. CC Help Jenn 24/7 Worldwide Travel Assistance Services3(Non-insurance services provided by LiveTravel). Princess Cruises details multiple cancellations for the Regal Princes in Europe and Royal Princess in Asia. A: You will be eligible to file a claim for a cash refund if you, your traveling companion or a member of your immediate family is diagnosed and treated for COVID-19, whichcauses you to cancel your cruise. Purchases will be added to your stateroom folio and your Onboard Credit will be automatically applied before your credit card is charged at the end of your cruise. By the end of Feb 2022 "things" could be much better and I might regret canceling. This program also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions. So, the cruises impacted are from September 5, 2023, through October 10, 2023. Q: What if I find out I was exposed to someone either on my way to my cruise or during the cruise, and I end up being isolated in my cabin for part or all of the voyage?A: PVP provides reimbursement for the days you are confined to your cabin if the confinement is ordered by a medical professional. View our Book with Confidence Cancellation Policy. Because the only concern you should have on vacation is how to get the most from your time away. I got back around 90% of the cruise with a refund to my credit card. Looking at the list of when ships are restarting that is herehttps://www.princess.com/plan/cruise-with-confidence/cruise-health/frequently-asked-questions/, only the Diamond Princess doesn't have a restart date. So we opted to not wait and canceled outside the 30 days. July 8, 2013. Its designed to assist booked guests if, as a result of being suspected of having or testing positive for COVID-19, or as a result of government travel restrictions put in place within 30 days of embarkation, they may be unable to travel to the cruise embarkation port, may be denied boarding, may be quarantined on board or disembarked early. On Tuesday . Cruises six to nine days: $250 per person . The line did not go into further detail. Alternatively, guests can choose to receive $100 of onboard credit along with accepting a 100% future cruise credit that can be used to book another Princess cruise that departs by December 31, 2023. The cancellations for the two vessels come during a busy time for Princess Cruises, which is still gradually bringing its fleet fully back to service. Hopefully folks will continue to update this thread with how and when they canceled, what was refunded, and what went to their credit card and what went toward a FCC with an expiration date. Share your form with others. I have been on the Princess chat line with 2 different people and also talked with someone at Princess and they are adamant that the deadline to use the FCC is Dec 31 2022. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. LACruiser88, March 14, 2022 in Princess Cruises. [CDATA[ We'll send you a weekly newsletter to your inbox. The plan terms, conditions and exclusions are available online: Standard PVP Plan Details | Platinum PVP Plan Details. Received Princess notification of my cruise they cancelled. Captains Circle members who have achieved Ruby, Platinum or Elite status who elect to purchase Standard PVP automatically receive a complimentary upgrade to PVP Platinum; well pay the difference in plan cost on your behalf. Learn about the types of cruise credits and how to use them. These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. 3 Travel Assistance services are non-insurance services provided by LiveTravel International. Q: What if my spouse gets COVID-19 right before the cruise and we can no longer sail? Wow. . We'll send you a weekly newsletter to your inbox. Was told the insurance is part of the cancellation fees which will be turned into Future Cruise Credits. The second option is a full refund of the cruise fare paid, but this must be requested using an online form by July 15, 2022, or guests will automatically get the FCC option. Q: What if my mother, who isnt sailing with us, gets COVID-19, and we may have been exposed? Its another cancellation day for select guests booked with Princess Cruises as the cruise line has canceled sailings for Regal Princess in the Baltic and Royal Princess in Asia. If you are delayed starting your trip or returning home, you may be reimbursed for expenses that were not arranged through Princess including meals, hotel, and transportation. On 12/19/2021 at 5:27 AM, PaperSniper4 said: 19952023, The Independent Traveler, Inc. Princess cruise Feb 2022 - Cancel for any reason with Princess' Vacation Protection insurance - FCC good how long? You will have access to 24/7 worldwide assistance for travel, medical, and emergency services.3. Princess Cruises extends its Book with Confidence policy to provide further flexibility for 2022 Summer vacations. Maybe it will reappear in 2024 but we were not given a choice. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. The Princess cruise ship was scheduled to begin her season in the Baltic out of Copenhagen, Denmark, on April 24 after repositioning from Fort Lauderdale in Florida on April 9. Other items purchased prior to the start of your cruise will also be refunded. 01. 75% of full fare. 1For United States and Canadian residents only, excluding New York and Quebec. Princess Cruises' new standard deposits for cruises booked on or after May 1, 2021 will be: Cruises five days or less: $100 per person, $200 for suites. We strongly recommend that all eligible guests be up to date with their COVID vaccines. The cruise line canceled California and Mexico sailings on its Ruby Princess ship as well as Caribbean sailings on the Caribbean Princess through Aug. 21. If I'm out the insurance and deposit no sweat. Powered by Invision Community. Now every single dollar I paid has been refunded either as FCC or as a credit card refund. Thats why we offer Princess Vacation Protection (PVP), which provides a cancellation fee waiver1 plus travel insurance benefits2 and 24-hour worldwide CareFree Travel Assistance3. Thanks very much for the instruction on how to check my Princess account for the FCC. You can also apply Onboard Credit toward your specialty dining reservation pre-cruise using Dine My Way in the MedallionClass app. Actually I do see by doing a cruise search that the Diamond has a restart date of March 24, 2023 from Japan. List says Royal- Alaska. WE will let the FCC sort itself out. For pre-cruise support, please use our Live Chator call us at 1-800-PRINCESS(1-800-774-6237). Learn all about our flexible booking options and sailing with peace of mind. Princess Medallion Class summer cruise vacations sail to incredible destinations including Alaska, the Caribbean, Mediterranean, British Isles, Scandinavia and Canada & New England. Then I get an email that my Royal Princess Sydney to Hong Kong is canceled for the 2nd time. While they can be used to pay for Flexible air add-ons, FCCs cannot be used within our EZAir (not available in UK) or Plane Sailing (UK only) payment tools and therefore cannot cover the cost of restricted air even if booked in advance. If Princess feels its not going to work out for the 2022/2023 season, why didnt they just cancel all the ships that were planned to sail there? But even then that would only give me until Feb 2023, if the expiration was 1 calendar year from the canceled cruise date. No surprises there. Sounds logical. The second change the line made is. I canceled my 28Feb2022 cruise 62 days prior. Well our cruise went down in price considerably after we paid our final payment. Your well-being is our number-one concern. This benefit is provided by Princess Cruises and/or Princess Tours. With the Princess Promise, if youre not happy with our onboard service, well make it right or refund the value of that service. If I have used my Princess Cruises Gift Card to pay for my cruise and opted for a refund, how can I receive it? Note that Princess Vacation Protection is not available to residents of the state of New York, Quebec, Puerto Rico, or Mexico. Princess Vacation Protection Platinum To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Platinum. Until we start seeing the FCC's showing on our records, there are so many unknowns. I am confused: We are booked om magestic princess jan 29th australia/New Zealand. In fact it was the opposite. Her work has appeared on Cruise Critic, USA Today, the Associated Press, NBC News, the Miami Herald and Huffington Post. Check "Finding Future Cruise Credits and Deposits" below for details. I checked Princess.com today, and the FCC for 28Feb2022 cruise I canceled 12/24/2021 using our PVP insurance is now showing. This did not bother me since it was the same itinerary and OBC perk from original cruise was transferred to new cruise. NOW WHAT!?@!?@. Started August 27, 2021, By Will be very interesting to see where all of this lands! Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement. Keep asking questions in case the website hasnt been updated. So you have read that some people other than me have gotten an FCC with a deadline in 2023? I just canceled a cruise we were supposed to be on January 31st. If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan.